FAQ

Where is Omni? 

The studio/therapy room is located at Jo & Cass, Lancaster City Centre. 

I have an appointment, what do I do?

Please arrive prompt for your appointment at Jo & Cass reception which I will meet you and take you to the studio. If you arrive early then please let reception know that you are here for Omni and take a seat on the blue sofa.  

Where to Park?   

Unfortunately there is no parking at Jo & Cass however there is ample parking nearby. 

How do I book a treatment?

Appointments are made through the online booking system. You can reschedule, change or amend your appointment. When booking online you can fill out the consultation form and read the disclaimer. Which saves treatment time and paper for the planet! 

Do you take a deposit?

It's really important that you are committed to the treatment booked with Omni. When you make a booking there is a non refundable £10 deposit. You can change your appointment up to 48 hours before the treatment. If you miss your treatment unfortunately you will lose your deposit. Further bookings will still require a £10 deposit. 

How do I amend or change my treatment time 

To change your treatment, date or time. Just simply log onto the online booking system. From there you can reschedule or amend your appointment.  

Lateness?

If you are late there is a possibility that your treatment may have to be shortened. In some instances, we may not be able to honour the treatment. Although we will do our very best to accommodate you.   

How do I buy a gift card?

To purchase a gift card to send via email then visit the online booking system. For a physical gift card please send an email at hello@omni-therapies.com. Gift cards can be for any amount and are strictly non refundable. Collect from Jo & Cass Lancaster or pay an extra £2 for postage.

How long are gift cards valid for?

Gift Cards are valid for 6 months from date of purchase

I have a Gift Card how do I use it?

To book an appointment simply go online and select your chosen treatment and time. Then below booking terms enter the gift card code. This will take £10 off your gift card for the deposit. Please remember to bring in your gift card or unique code to use against the remaining amount. Any problems or questions then please send an email at hello@omni-therapies.com

I have physical Gift Card how do I book online?

Please email hello@omni-therapies.com to assign the gift card over to you 

I've paid for a course in advance how do I book in for a treatment?

You can either go online on the booking system and make an appointment yourself or alternatively contact directly. 

How are we following Covid protocols?

Towels and sheets are changed for each client and surfaces are sanitised. There is a minimum of 30 minutes between clients to ensure changes. 

How do I show my love for Omni?

Thank you for all the support, as a small business it would be appreciated if you could leave a review via, Ovatu, Google, Facebook or all 3! Never underestimate the power of word of mouth. If you've enjoyed your treatment then I would be grateful if you let others know!